Last Camper Returns & Refund Policy

General Terms

Last Camper reserves the right to update this policy at any time. Updated versions will be published on     www.lastcamper.comand take effect immediately.

By using our services, you agree to the rules and policies of Last Camper. If you do not accept these policies, you waive your right to use our services.

After-Sales & Return Requests

• Buyers must file a return or refund request within 30 days of the delivery date.

• After 30 days, Last Camper reserves the right to decline after-sales service.

Order Cancellations

• Before shipping, a buyer may cancel an order by contacting us at www.lastcamper.com/contact-us.

• If Last Camper cannot fulfill an order (e.g., out of stock), we may cancel and issue a refund.

Damaged or Broken Goods

• If items arrive damaged or broken, buyers may request a refund with valid proof.

• When a return is required, Last Camper will provide a prepaid return label within 3 business days.

• Refunds will be issued once the returned item is marked “in transit” on the logistics website.

Non-Defective (Remorse) Returns

• Returns for reasons other than defects (e.g., buyer’s remorse) are not guaranteed.

• If accepted, a restocking & repacking fee may apply (not to exceed 35% of the order total).

Refund & Redelivery Timing

• Refunds must be issued within 3 business days of approval.

• Redeliveries must begin within 5 business days of approval.

Proof Required

• Buyers must provide valid evidence (photos, videos, or tracking details) to support claims.

• Last Camper will determine if the evidence is sufficient.

• If proof is not provided, Last Camper may reject the request.

Refund Requests by Order Status

Unshipped Orders

• If the order has not shipped and exceeds the stated processing time, the buyer may request a full refund.

• Refund requests must be processed within 3 business days.

Shipped Orders

• Refund requests for shipped orders must be processed within 10 business days.

• If Last Camper fails to act within that period, the order will be refunded.

Goods Returned or Destroyed in Transit

• If a package is returned during transit, a refund will be issued within 3 business days, or redelivery will begin within 5 business days.

• If goods are destroyed in transit, proof (e.g., logistics screenshots, photos, or videos) is required. Refunds will be issued within 3 business days, or redelivery will begin within 5 business days.

Delayed Orders

• Orders lacking tracking or stuck in transit for 60 days (45 days for the U.S., 110 days for Brazil, 100 days for Packet Liquid Line shipments) may be refunded or resent.

• Special cases (holidays, customs delays, or local delivery issues) may extend timelines.

Orders Not Received

• If tracking shows delivery, refunds will not be issued.

• For undelivered packages, a non-delivery certificate from the local post office is required.

• Packages returned due to incorrect addresses or refusal will not be refunded.

Incorrect or Missing Products

• Incorrect items: Full refund or replacement.

• Wrong size/color (not affecting function): Refund or resend with proof.

• Missing parts: Partial refund or resend (full resend if it affects function).

• Missing accessories: Resend only.

Defective Products

• For defective products (e.g., broken packaging, wrong goods, quality issues), valid proof must be submitted.

• Refunds will be issued within 3 business days once approved, or redelivery will begin within 5 business days.

Logistics Issues

• Invalid tracking: Refund within 4 business days.

• No tracking updates for 7+ days: Refund within 3 business days.

• Shipping delays exceeding the estimated delivery window by 10+ days: Refund within 3 business days.

• Force majeure (e.g., natural disasters, strikes, pandemics): Last Camper is not responsible but will notify customers.

Destination & Service Limits

• Certain countries and shipping methods are excluded from dispute resolution (see full country list on our website).

• Products may only be returned to Last Camper’s U.S. warehouses, though this is not recommended due to high cost, delays, and potential damage in transit.

Order Cancellation Exceptions

• Customized (POD), pre-order inventory, or video/photo orders cannot be canceled after payment.

Unacceptable Disputes

Last Camper does not accept disputes for the following reasons:

• Buyer dislikes the product.

• Unusual product smell.

• Incorrect buyer address.

• Minor issues already agreed upon.

• Customs clearance failures.

Final Notes

• Buyers unsatisfied with after-sales solutions must open a dispute with Last Camper to resolve issues.

• For special circumstances (holidays, COVID-19, extreme weather), Last Camper will assist within two weeks of notification.